Legal

Privacy Policy

Last updated: 9 November 2026

Who we are

Synovelo is a trading name of Haroon Wadan, a sole trader based in the United Kingdom (“we”, “us”). We are the controller of the personal data described in this policy.

What we collect and why

Data	Purpose	Lawful basis (UK GDPR)
Name, email, company and message you send through our contact form	To reply to your enquiry and discuss our services	Legitimate interests (responding to enquiries) and steps before entering a contract
Name, email, phone (optional), company and answers you give when booking a Discovery call	To schedule and prepare for the call	Steps before entering a contract; legitimate interests
Answers you give in “Shape your solution”	Shown back to you as a summary. They stay in your browser and are not sent to us unless you paste them into a booking or message	Not collected by us
Anonymous usage statistics (pages viewed, referring site, device type, country)	To understand how the site is used and improve it	Legitimate interests. Our analytics set no cookies and do not identify you
Technical logs (IP address, browser, time of request)	To run the website securely and prevent abuse, including spam	Legitimate interests

We do not sell your data, use it for advertising, or make automated decisions about you that have legal or similar effects.

We use trusted service providers who process data on our behalf, under contracts that require them to protect it:

Vercel Inc. hosts the website, processes contact form submissions, and provides cookie-free analytics and performance monitoring.
Resend delivers contact form messages to our inbox.
Google provides the booking calendar, video calls (Google Meet) and our business email (Google Workspace).

We may also share data if required by law, or with professional advisers under a duty of confidentiality.

International transfers

Some providers process data outside the UK, including in the United States. Where this happens, transfers are protected by UK adequacy regulations (including the UK Extension to the EU–US Data Privacy Framework) or by the UK International Data Transfer Addendum to standard contractual clauses.

How long we keep it

Enquiries and Discovery call details: up to 2 years after our last contact, unless we start working together.
Client records: 6 years after a project ends, to meet tax and legal obligations.
Technical logs: kept by our hosting provider for a short period, typically no more than 30 days.

Your rights

You have the right to access, correct or delete your personal data, to restrict or object to how we use it, and to data portability. To use any of these rights, email haroonwadan@synovelo.com. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to resolve your concern first.

Cookies and local storage

Our website sets no cookies of its own, and our analytics are cookie-free. We store a few settings in your browser’s local storage so the site works as you expect:

Name	What it does	Type
`synovelo-consent-v1`	Remembers your cookie choice	Strictly necessary
`synovelo-shape-v1`	Saves your “Shape your solution” answers on your device so you can return to them	Functional, set only when you use the tool

Google booking calendar. The embedded calendar is provided by Google, which may set its own cookies when it loads. We only load it if you choose “Allow Google calendar” or click “Show the calendar”. You can always use the “Open booking page” link instead. See Google’s cookie policy.

You can change your choice at any time: .

Security

The site is served only over encrypted HTTPS connections. Secret keys stay on our servers and are never sent to your browser. Access to personal data is limited to what each task requires.

Changes and contact

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Questions? Email haroonwadan@synovelo.com.